4 Free Software Tools to Monitor Your Online ReputationThursday, August 01, 2013
It's more important than ever to be aware of what consumers are saying about your business. Negative online reviews can cause tremendous damage to your online reputation and sales.
Consumer reviews may include both positive and negative commentary regarding price, customer service, as well as overall quality of their experience with your business. Positive reviews are fantastic and we'll write an article in the near future about how to acquire more positive reviews online. It's the negative reviews that you need to know about quickly, so you can properly address them before they do harm to your reputation.
1. Google Alerts.
You consider setting up Google alerts for your business name, the names of key team members, and your website address, at a minimum. Google will then send you email alerting you to any mentions concerning your business, as well as any other alerts you setup. To set go, to www.google.com/alerts
2. Social Mention.